We want to give you the best possible service. However, if at any point you become unhappy or concerned about service please inform us immediately, so that we can do our best to sort out any issues.
Complaints about our work or fees
In the first instance please discuss your concerns with the person working on your case. If you want to make a formal complaint you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
We would hope that you would be satisfied with our response. If not the Legal Ombudsman’s office can help you. They will look at your complaint independently and, again, it will not affect how we handle your case.
Before investigating your complaint, the Legal Ombudsman will check that you have
first tried to resolve it with us.
Further, you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response; and
- No more than one year from the date of the act or omission about which you
are complaining; or - No more than one year from when you should reasonably have known that
you had a cause for complaint.
For more information about the Legal Ombudsman:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 and 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough, SL1 0EH
Complaints about our behaviour
You should contact The Solicitors Regulation Authority if you are concerned about
our behaviour – for instance if you think we have been dishonest, taken or lost your
money or treated you unfairly because of your age, race, disability or other
characteristic.
To see how you can raise your concerns visit the Solicitors Regulation Authority.
